Bacteriostatic Water for Injection, USP
Shipping and Returns
What does shipping cost?
| Order | Standard | UPS 2-Day | UPS Next Day |
|---|---|---|---|
| Under $75 | $7.95 | $28.00 | $58.00 |
| $75 to $149.99 | $12.95 | $28.00 | $58.00 |
| $150 and over | Free | $28.00 | $58.00 |
| Over 100 vials | Quoted | Quoted | Quoted |
How is an order packed?
- Vials are individually protected so glass cannot move against glass.
- The outer box carries an address and no product name.
- A packing slip lists the lot number of what you received.
What can be returned?
Unopened vials in original sealed packaging, within 30 days. Once a seal is broken the vial cannot come back, because a sterile product that has left our control cannot be resold to anyone else. That is the same rule every supplier of sterile injectables works under.
What happens if something arrives damaged?
Photograph the box before unpacking further and email service@bacteriostaticwateronline.com the same day. Damaged arrivals are replaced or refunded, your choice, and the photographs are all we need.
Frequently Asked Questions
- How fast do orders ship?
- Orders placed before 3pm on a business day dispatch the same day. Orders after that go out the next business day.
- Is shipping free?
- Standard shipping is free on every order over $150. Below that it is $7.95 up to $75 and $12.95 from $75 to $150. The rate is shown at checkout before you pay.
- Can you get it faster?
- Yes. UPS 2-Day Air is $28 and UPS Next Day Air is $58, chosen at checkout. Air upgrades are charged on every order, including orders that qualify for free standard shipping.
- Do you ship large quantities?
- Yes. Orders over 100 vials are quoted rather than checked out, so the freight is priced properly and the stock is confirmed before you pay. Email us and we answer in hours.
- Is the packaging discreet?
- Yes. The outside of the box carries an address and nothing identifying the contents. Vials travel in rigid protective packaging so glass does not move in transit.
- Can you return bacteriostatic water?
- Unopened vials in original sealed packaging can be returned within 30 days. Opened vials cannot be returned, because a sterile product that has left our control cannot be resold.
- What if a vial arrives broken?
- Photograph the box and the vial before you unpack anything further and email us the same day. Breakages are replaced or refunded, whichever you prefer.
Important notices
Bacteriostatic water for injection, USP sold on this site is supplied strictly for laboratory research use only. It is not a drug, not a dietary supplement, and not intended for human or veterinary use, diagnosis, treatment, or the prevention of any condition. It may not be administered to humans or animals. By ordering you confirm you are a qualified buyer purchasing for in vitro research conducted in a controlled laboratory environment.
